Using artificial intelligence to enrich customer experience That metric brings significant benefits from segmenting customers to gauging customer loyalty. It leverages strategy documents, brand guidelines, and other assets to build customer questionnaires for review in seconds. The Customers’ Choice conversational AI vendor – as per a 2023 Gartner report –…
OKRs vs KPIs: Driving bold outcomes and measuring steady performance Investing in occupational health not only helps in managing absenteeism and cutting costs but also ensures businesses fulfil their legal and moral obligations. Ultimately, as Elaine Kerr writes, employers need to recognise – and be reminded – that OH services…